Shipping + Return FAQs (26)

Please see the shipping grid and complete pricing below:

Standard 2-7 Days 2 Days Overnight
Continental 48 States $7.95 $15.95 $25.95
Alaska/Hawaii $12.95 $19.95 $29.95
PO Box / APO / FPO $12.95 N/A N/A


Please note, orders on No-Brainer Replenishment always ship for $5.

You should have received a shipping confirmation with tracking information. You should first check the tracking. If that does not give you a reason for non-delivery or delivery date, and your order has surpassed the fulfillment time (2-4 business days plus allotted time for chosen shipping method) and it still has not arrived, please call the Care Team at (866) 600-7525.

If your order is returning to the sender, please call the Care Team at (866) 600-7525 as soon as possible with the verified shipping address. If the order is returned to The Nest with no contact from the customer or Beauty Advisor, the order will be refunded and a new shipment will need to be generated and an additional shipping charge will apply.

If your order is showing delivered but has not arrived we ask that you check with your neighbors or front office. We also ask that you check the back door, side door or patio as carriers tend to leave packages there if nobody is home to accept it. If you still are unable to locate it, please call the Care Team at (866) 600-7525.

If you have questions or concerns regarding your shipment and it is outside of our standard fulfillment time, please contact the Care Team at (866) 600-7525.

Sometimes, packages are inadvertently sorted incorrectly by carriers due to a number of factors including, but not limited to, human error and missed scans.  In some of these cases, packages seem to be taking a “tour” of the U.S. before arriving to their final destination, delaying delivery.  There are other times when our carriers route a high number of packages to a bigger sorting facility in their network during peak season.  This is to ensure that these packages deliver the fastest way possible.


In the event your package appears to be taking a “tour”, please allow the full fulfillment time for your order to be delivered (2-7 business days once the order has shipped) prior to contacting the Care Team at 866-600-7525.

Orders, either to a Customer or a Beauty Advisor, will normally be fulfilled within two (2) business days of receipt. An additional 2-7 business days are then required for delivery depending on the chosen shipping method.

With the significant volume of orders received daily, we strive to have all orders fulfilled within two (2) business days of receipt. This time frame includes the necessary time needed to verify orders prior to being shipped to ensure accurate processing.

You will receive an email containing your tracking number once your order ships. If you have questions about the shipment of your order, please contact the Care Team at (866) 600-7525.

During periods of increased demand, including holidays or new product launches, you may experience a delay in the shipment of your order. We strive to always ship available items within two (2) business days of order submission. Please allow additional time for shipping based on your selected shipping method.

Due to our fast fulfillment times, we are unable to make changes to orders once they have been placed. If an invalid mailing address is entered, your order will ship to that address and be returned to our warehouse. A new shipment will need to be generated and an additional ship charge will apply.

Willing Beauty only accepts orders within the fifty (50) United States, Puerto Rico, Guam and APO/FPO addresses. Willing Beauty only offers Standard shipping to domestic P.O. Boxes, APO/FPO, Puerto Rico and U.S. Territories.


*For your protection, we will not ship merchandise if we are unable to verify your billing address.


**Shipping methods are subject to change depending on destination.

A willing heart is happy to do what is right, and that means if you are not completely satisfied with your purchase, we will take it back anytime and give you a full refund.   Your skin’s greatness is our guarantee!

All customers, Crush Insiders and Beauty Advisors who purchase Willing or willa Beauty products are eligible for the 100% Happiness Guarantee.

If you are not completely satisfied with your purchase, we will take it back anytime and give you a full refund.

Yes, the Enrollment Sets are backed by the 100% Happiness Guarantee. If a Beauty Advisor returns their Enrollment Set, they must terminate their business.

Willing Beauty reserves the right to request product back prior to issuing refund and will provide a pre-paid return label.

Yes! We want you try our amazing skincare – we know you will love it!  But, if you are not completely satisfied with your purchase, we will take it back anytime and give you a full refund.

We will only refund payment to the original purchaser of the product.