The cost of shipping will be included in the refund if an entire order is returned to Willing Beauty, with an authorized pre-paid return label. In the event a single item from an order of several items is returned, the cost of shipping will not be refunded.
Willing Beauty will issue a refund in the original form of payment within 120 days of purchase. Any refunds requested outside of 120 days of purchase will be issued via check, which may take up to 30 days to be received to the address on file.
Willing Beauty reserves the right to request product back once a request is submitted. Refunds will be issued within 10 business days of Willing Beauty receiving the product.
No. Willing Beauty will not accept returned product with unauthorized return labels. Product received with unauthorized return labels will be returned to sender.
We are unable to process exchanges, however, we are happy to refund the price paid for your product so you may make another purchase at your convenience.